Commercial Operations Manager

Who we are:

At TrueLayer, were creating a payments network that better connects banks, businesses and everybody. And were going big. Were taking on cards with a payment method thats actually designed for the online, on-demand world we live in. Removing friction from the most crucial part of commerce: the payment.

To date, weve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. Weve got offices in London, Milan and Dublin. And were trusted by industry leaders like Coinbase, Revolut and William Hill… though were not stopping here.

Were on a mission to change the way the world pays, invests, shops and saves. To transform how people approach payments. To build a brand that redefines an entire industry — and wed like your help to get us there. So what do you say?

Description

The Commercial organisation at TrueLayer comprises Business Development, Sales, Integration Sales, Customer Success, Fincrime onboarding, Client Operations. and Commercial Operations. Our overall goal is to ensure revenue growth for TrueLayers products and services.

Commercial Operations is the enabling team committed to innovating ways to create seamless operations across our revenue functions (typically known as Revenue Operations). We are seeking a Commercial Operations Manager committed to pushing the boundaries, thinking creatively, and working fast to achieve the highest standards of delivery.

The key areas of focus for this role are:

• Cost-effectively designing and optimising systems for gathering and centralising information for visualisation and insights
• Building and reinforcing structures for data hygiene and feedback loops to key reporting stakeholders - management, Finance, etc.
• Influencing Commercial behaviours to meet goals such as targets-setting, performance and compensation structures
• Introducing and reinforcing key knowledge through onboarding and training, communication rituals, and documentation of processes
• Leading cross-functional programmes to unblock our biggest points of friction or set in motion the biggest opportunities for levelling up and delivering on our company initiatives

As our Commercial Operations Manager you will:

• Promote the effective use of our CRM, HubSpot - developing dashboards, data models, and forecasting, implementing automation and workflows where needed.
• Support creating, executing, and embedding a global Commercial strategy for Customer areas
• Work closely with the Customer Team (Integration, Customer Success, Client Operations, and Onboarding) to monitor and report on metrics, KPIs, and data hygiene, and develop improvements in the Customer process
• Identify trends and provide data-driven recommendations which inform commercial strategy and product development
• Define and build a clear and automated customer management systems using available tools, while being open and curious about new tools and technologies that might level-up
• Recommend and integrate new tooling to meet business needs, problem-solve, further improve the quality, analysis, and visualisation of data
• Support the team in refining the customer onboarding journey by identifying best practices and methodologies, ultimately embedding a culture of ongoing process improvement
• Build functional and collaborative relationships with internal teams across TrueLayer to support analytical and operational priorities and mentorship of junior colleagues
• Support on ad-hoc projects, such as performing internal and external research to inform GTM strategies

About You:

• Previous experience at junior to mid level in Sales operations, Revenue operations, or other Operational/consulting roles (especially at a Fintech or payments company or other fast-paced technology company)
• Intermediate to advanced proficiency in Google Sheets or Excel
• Established analytical, reporting and problem-solving skills
• Ability to identify and summarise themes across data sets
• Enhanced project management and communication skills with the ability to work effectively with diverse audiences, management levels, cultures, and personalities
• Demonstrated ability to be productive with minimal supervision. Will be results-oriented, proactive and able to move forward without complete information.
• Ability to handle multiple tasks simultaneously, control conflicting priorities and complete assignments under aggressive time constraints independently

We would be particularly excited if you have:

• Experience in revenue forecasting, target setting, and financial modelling.

Dont meet all the requirements?

Multiple studies have shown that women and people of underrepresented groups are sometimes less likely to apply to jobs unless they meet every single requirement. At Truelayer, we are committed to building a diverse workforce, so if you are excited about this role and have the essential skills, but not the entire checklist - wed still love to hear from you!

Benefits

What you can expect from us:

Competitive salary and meaningful equity in the company

Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working and 2 days per week in our new offices in London Milan and Dublin A one-off contribution of €200 to help you set up your home office
• Flexible holiday policy, with 24 days as standard ✈️
2 volunteering days to support causes important to you Generous parental leave, above and beyond statutory requirements and with no minimum tenure ‍‍
• Meal vouchers for every day youre working, including while remote [IT Roles Only]
Budget to spend on learning & development each year 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) Membership of mental wellbeing platform Spill

At TrueLayer, we dont just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If youd like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - well be happy to support you.