Customer Service Specialist (m/w/d) maternity cover

Customer Service Specialist (m/w/d) maternity cover

Date: May 31, 2024 Location: Milan, IT Company: Getinge Italia S.r.l. Remote Work: 3-5 days
At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers – and to save more lives. Are you looking for an inspiring career? You just found it.
Job Overview The Customer Service Specialist (equipments) is responsible for order management – from incoming order to the invoicing – ensuring satisfaction through timely product delivery.
Job Responsibilities and Essential Duties A list of the main responsibilities and percentage of time spent in each responsibility or group of responsibilities: A (80%):

• Order management in the ERP system
• Sending of purchase orders to vendors (intercompany or third parties)
• Delivery time monitoring interacting with vendors
• Monitoring and managing deliveries to the customer
• Sales orders invoices creation and support in solving eInvoicing issues
• Support to finance department for solving issues linked to purchase orders and sales orders
• Manage any product return process following the reverse process from customer to the warehouse

B (20%):

• Contribute and encourage an atmosphere of continuous improvement by championing the OE strategy
• Collaboration with the IT department for any changes to the ERP that may be necessary to streamline the management of the order management process
• Responsible for ensuring the consistency, efficiency and effectiveness of the distribution chain process, acting as a link between the purchasing, logistics, order management and sales functions
• Interface with Sales & Marketing colleagues during periodic meetings, to analyze ongoing projects, any points for improvement and propose solutions (maintain a high standard of communication and reporting on projects progress)
• Oversee operations and deliveries, focusing on effective order fulfillment to continuously delight our customers

Minimum Requirements

• High School Diploma
• Minimum Customer Service department experience

Required Knowledge, Skills and Abilities

• Fluent Italian and basic English
• Microsoft Office package (especially Excel)
• SAP
• Strong phone contact handling skills and active listening
• Familiar with CRM systems
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize and manage time effectively
• Adaptability and Proactivity
• Positive Attitude
• Team Oriented
• Open minded
• Outstanding organizational skills
• Kindness in interpersonal relationships
• Stress management capability

About us Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. We are committed to diversity, equity and inclusion and to sustainability with a goal to be CO2 neutral by 2025. We believe in giving our employees the flexibility they need and make every effort to foster a learning culture that supports their personal development and creativity. Our passionate people hold our brand promise ‘Passion for Life’ close to heart. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world’s most respected and trusted medtech company.