SALES ASSOCIATE - BOUTIQUE MILANO

19.04.2024

Sales Associate - Boutique Milano

Type de contrat : CDI

Pays/Région : Italie

Ville : Milan

Travail : Retail

Expérience : Minimum 6 ans

Société : Hermès Italie SpA

Description du poste

GENERAL ROLE

Hermès Sales Associate will be in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will be an Ambassador, inspiring our customers to dream and overcoming their expectations, in line with Hermès standards of excellence.

MAIN RESPONSABILITIES

The Sales Associate is responsible for:

• Welcoming the clients, showing an active role on the selling floor;
• Listening and identifying their needs, ensuring that each one receives an excellent and professional service throughout;
• Being Storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Guiding the clients towards their choice by responding to their objections and understanding what best corresponds to their wishes;
• Accompanying the clients till they leave the store holding the Orange Bag;
• Preparing for the future, building up and maintaining a loyal Clientele;
• Ensuring stock replenishment at all times and reporting shortages.

PROFILE

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

A propos du groupe Hermès

Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.