Junior Back office associate

A new opportunity in Axa Partners Italy. Location: Rome or Milan Type of contract: Fixed term The new employee will be responsible for supporting local Ops Team on call management, back office activities and other operational tasks. Reporting directly to local Team Leader. Key Responsibilities:

• Call Centre Customer Service coverage;
• Scanning & Storage of claims documentation;
• E-mail management;
• Back office activities;
• Continuous search for improvement opportunities on customer service/satisfaction.

AXA Partners is committed, with equal skills, to diversity & inclusion. Join a Company that helps protect forests! At AXA Partners, we plant a tree for each new recruit (permanent) (To find out more about the Reforest program, click here)
Your Profile
Education, Professional Qualifications and Experience

• Experience in a similar function or in a customer call centre will be a plus
• Customer service orientated and able to work under pressure
• Competent knowledge of the MS Office applications
• High degree of responsibility, analytical and able to think “out of the box”
• Experience in claims handling will be a plus
• English Speaker
• Energetic with commitment to deliver

About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.