Front Office Agent - Aethos Milan

Who We Are:
Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. Thats the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ” having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.
We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and well-being, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.
About Aethos Milan
Located in the popular Navigli district, Aethos Milan is part boutique hotel, part soulful culinary destination. Our 32 refreshingly hip rooms and suites invite guests to experience Italy’s most vibrant city in a space as warm as a second home.

ZAÏA is a new experience for Milan, a restaurant that draws its influences from diversified Mediterranean cuisines. An addition to the citys expansive restaurant landscape. We take our guests on a journey, always friendly and never distant in all our F&B outlets. The Aethos chefs bring international inspiration to classic Italian cooking and our mixologists take your tastebuds for a spin.
Aethos Milan is also home to the world-renowned Doping Bar, the perfect place to try a new and interesting cocktail and a private members club with a state-of-the-art gym, exclusive members dining and special events. We are also in the process of launching a new all day healthy dining experience.
We are looking for forward thinking hospitality professionals to be part of our world-class team. Come join us on this exciting journey! Overview:
Step into the world of hospitality and become the welcoming face of our establishment as a Front Office Agent! If youve ever dreamed of being the first point of contact for our guests, if youve imagined yourself as the ambassador of our hotels hospitality, then this role is your opportunity to shine. Picture yourself as the friendly smile that greets guests upon arrival, the helpful hand that assists with check-in and check-out, and the knowledgeable guide who ensures that every guests stay is seamless and memorable. The Essence of the Role:

• Guest Welcomer: Have you ever experienced the joy of making someone feel truly welcome? Get ready to experience that satisfaction every day. As our Front Office Agent, youll be the ambassador of our hotels hospitality, greeting guests with a warm smile and a friendly demeanor, and ensuring that their first impression of our establishment is a positive and memorable one.
• Check-In Champion: Are you ready to be the master of efficiency and organization at our front desk? From processing check-ins and check-outs to assisting with room assignments and reservations, youll be the linchpin that ensures our guests arrival and departure experiences are smooth and hassle-free.
• Information Guru: Do you thrive on providing helpful information and assistance to others? Then youll feel right at home in our front office, where youll be the go-to resource for guests seeking information about our hotel amenities, local attractions, and dining options, ensuring that every guest has everything they need for a comfortable and enjoyable stay.
• Problem-Solving Pro: Ready to tackle any challenge that comes your way with grace and professionalism? With your quick thinking and resourcefulness, youll handle guest inquiries and requests with ease, ensuring that any issues are resolved promptly and to the guests satisfaction.

Your qualifications to join the adventure:

• A passion for hospitality that shines through in everything you do.
• Excellent interpersonal skills, with the ability to engage guests and make them feel welcome and valued.
• Strong organizational skills, allowing you to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, allowing you to convey information clearly and effectively to guests and colleagues.
• An unwavering dedication to providing exceptional service, with a commitment to going above and beyond to ensure that every guests needs are met and exceeded.
• Oh, and did we mention a sense of professionalism? Because in our front office, professionalism is not just a requirement—its a way of life.

What We Offer:

• Step into one of the most captivating locations in Milan, where inspiration and ingenuity converge.

• Join a dynamic team of like-minded individuals where collaboration fosters success and growth.
• Chart your journey across Italy and beyond with expansion plans that promise exciting opportunities on the horizon. These include new openings in Sardinia this Summer, with a second Zaia restaurant, Monterosa, Umbria, Mallorca, Madrid, and Lisbon.

So, if youre ready to become the welcoming face of our establishment and ensure that every guests stay is a memorable one, then join us as our next Front Office Agent. With your hospitality, professionalism, and dedication to excellence, youll be an invaluable member of our team, ensuring that every guest leaves with a smile on their face and a desire to return. Welcome to the team – the front desk is waiting for you!