City Sales & Supply Support Manager

Job ID: 239798

Date posted: 20/05/2024

What youll need to have

• Previous management experience of leading others with a proven record of successful leadership of people and business
• Proven analytical skills understanding budget, cost and key performance measurements used to plan, follow up and steer the business and work on plans over several years
• Proven record of communicating confidently and clearly in English and Italian
• Experience of working through others, set priorities, delegate responsibility, and give open and honest feedback
• Proven ability to inspire and engage others and leading in a changing environment
• Experience of applying tactical and operational thinking and of implementing action plans and providing clear direction and following up goals.
• Good understanding of key performance measurements used for planning, follow up and steer the business
• Good knowledge and understanding of store fulfilment and influencing factors
• Good knowledge of way of working in the area of forecasting, range management, stock accuracy, stock structure and sales steering
• Good understanding of how the different commercial teams interact and how they together contribute and enable excellent quality in the sales and supply process leading to an excellent customer experience
• Good knowledge of Supply Chain methods, processes and working methods toward the IKEA store and its business partners
• Good knowledge of all relevant standard operating procedures and rules and guidelines for Sales and Supply to secure agreed way of working
• Good knowledge in the area of adapting focus and way of working in accordance to different potential sales scenarios
• Ability to lead and coach based on performing and delivering while learning and developing
• Ability to give and take responsibility and empower colleagues to be entrepreneurial
• Ability to build relationships across the organization, good communication and negotiation skills.
• Ability to manage a high-volume and vibrant retail business in a fast-changing multichannel environment and to make things happen with flexibility in collaboration with different stakeholders
• Ability to analyze and translate business and customer needs into development initiatives and translating a business plan into a tactical plan and operational performance.

What youll be doing day to day

Together with the Country Replenishment team and under the leadership of the City Customer Fulfilment Manager secure goods availability with high quality at lowest possible cost and always with an everyday safe, sustainable and healthy work environment in mind. Working closely together with the other stakeholders securing a living capacity plan and an effective, qualitative and efficient goods flow process. Contribute to a seamless customer experience with an effective and efficient replenishment process.

• Responsible for securing precision of the operational forecast compared to the actual sales in the market
• Responsible, as member of the city commercial team, of the implementation of actions connected to commercial calendar, local activities, peak planning and sales steering by being an active partner in the planning process
• Responsible for having a holistic overview regarding the impact of the different fulfilment flows and effects on store and market parameters taking actions to secure the most optimal settings
• Responsible for correct parameter setting enabling optimal need planning for the store and the market
• Responsible for providing information regarding changes in future flows to relevant stakeholders and securing a living capacity plan and an effective, qualitative, and efficient goods flow process
• Contribute to secure the processes linked to the range allocation process in every PCD collaborating with the Commercial Team Leaders
• Responsible for planning the stock accuracy management process, analyzing the outcome and addressing stock and discrepancies optimization potentials to relevant stakeholder
• Contribute to the market business plan and fulfilment action plan, ensuring implementation of the agreed actions
• Accountable for leading the Sales and Supply Support team and identify, recruit and develop the talents within the team, securing succession planning and performance contributing to an excellent customer experience
• Contributing to the daily activities of the Customer Fulfilment team at city level

Together as a team

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

WORKING WITH US HAS ITS REWARDS

Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes.

As part of the team you’ll have access to:
Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc)

Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life.

Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€

Employee discount: 15% on the purchase of IKEA products for personal use
IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child).

Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more.

Bonuses: we believe that everyones contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together.

WE CARE FOR PEOPLE

It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.