Field Clinical Specialist THV - Nord Est/Centro

As a Field Clinical Specialist, you are a critical part of the THV field team that works closely with heart centres, physicians, and hospital staff to provide clinical support for Edward’s TAVI procedures. As the clinical expert, you have deep a product knowledge and a clear understanding of heart pathophysiology and aortic stenosis patients. You are the face of Edwards to physicians and patients.

These are the competencies that will make you successful:
Edwards’s product & portfolio knowledge : A THV Field Clinical Specialists has a detailed understanding of Edwards products and services. As a clinical and technical expert, you are a thought leader and trainer for physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and/or coordinating one-on-one ad hoc training sessions and in-service structured education programs.

Disease & therapy knowledge : THV Field Clinical Specialists are experts in aortic stenosis. As an all-around therapy expert, you have extensive and detailed knowledge in the disease and patient condition and are seen as a trusted resource and partner by implanters and customers on Edwards’s devices utilization.
Clinical data expertise : As a Field Clinical Specialist, you can proactively apply your understanding of the latest clinical research in order draw links between clinical data and the real patient setting. You are the THV expert in interpreting clinical data relating to the treatment options for specific patients.
OR/Cath Lab management : In the Cath lab/OR, you provide support during the procedure and can react quickly to unexpected situations. You are able to prepare the device and are entirely familiar with OR/Cath Lab process and surgical unit team. The Cath lab/OR staff and physicians see you as an expert. You can demonstrate situational leadership during stressful procedures but remain a team player who can communicate effectively to each member of the team. You demonstrate a high level of self-awareness, knowing when to share your expertise and when to listen and support during the procedure.
Imaging expertise : As an imaging expert, you show a detailed knowledge in reading imaging data and can interpret echocardiography data, CT-scans, etc. understanding of the different imaging data used for TAVI procedures (e.g. CT scan, echocardiography, etc). You support clinical decisions on valve choice and size based on imaging data, can have detailed discussions with implanters on treatment decisions and a key part of the procedure planning.

Business Acumen : In addition to deep clinical knowledge, you also have a strong business acumen and can adapt your style to communicate with both clinical and non-clinical stakeholders, such as hospital administration. You understand competitor products and capabilities, technically and clinically. You work hand in hand with your territory manager and use financial metrics to understand the state of the business and achieve territory goals.

Customer Leadership: As a FCS, you have foundational customer and proctor relationships. Most importantly, you are the specialist of patient journey and patient flow optimization. With the customer, you can communicate benchmarks, provide advice and coaching and are point of contact for technical and professional education, including responsibility for the certification of heart centers, physicians and staff. You offer relevant trainings, both technical and scientific, on Edwards’s products, TAVI, and relevant cardiovascular topics (e.g. heart pathophysiology, valve replacement).

Teamwork and Leadership: The Field Clinical Specialist can work independently but remains a key member of the territory team. You understand the THV organization and can foster an environment where sharing best practices is the standard. You are a good listener and experienced in working physicians. You are a skilled teacher and able to provide advice, coaching and support to others on how to design innovative solutions to optimize process efficiency and implementation plan.

We are looking for someone with these skills:
3-5 years years experience of previous related medical device and/or clinical experience
Required: Bachelors Degree in related field.
Nurse/hospital background will be considered
Experience in clinical / technical environment Preferred

Additional Skills:

• Good written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills
• Good problem-solving and critical thinking skills
• Moderate knowledge and understanding of cardiovascular science
• Moderate understanding of cardiovascular anatomy, pathology and physiology
• Moderate understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting
• Ability to manage confidential information with discretion
• Ability/willingness to work in OR/cath lab environment
• Strict attention to detail
• Ability to interact professionally with all organizational levels
• Ability to manage competing priorities in a fast-paced environment
• Must be able to work in a team environment, including inter-departmental teams and representing the organization on specific projects
• Ability to build productive internal/external working relationships
• Proven expertise in MS Office Suite and ability to operate general office machinery
• Adhere to all company rules and requirements (e.g. Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What is it like to work at Edwards Lifesciences in Italy?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Italy also offers the following benefits:
Competitive compensation and benefits package
Flexible working hours, remote working
Life Insurance
Accidental Death & Disability Insurance
Telemedical Services
Meal vouchers
Service Awards
Employee Stock Purchase Programme
Employee Assistance Programme
Comprehensive Wellness programme including preventive cardiovascular screening, educational events, on-site fitness center, lessons with personal trainer, fruit in the office, charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.