Desktop Support Technician at Sharp Brains

Descrizione del lavoro:

Ultime informazioni sul lavoro da Sharp Brains per la posizione di Desktop Support Technician. If the Desktop Support Technician vacante in milan corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

Tieni presente che candidarsi per un lavoro richiede tempo, poiché i candidati devono soddisfare determinati requisiti aziendali. Speriamo che l'opportunità presso Sharp Brains per la posizione di Desktop Support Technician sia in linea con le tue qualifiche.

Role – Onsite Deskside Support (L1/L2)

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.

13. Followed ITIL practices for incident, problem, and service request management in corporate environments.

Info sul lavoro:

• Azienda: Sharp Brains
• Posizione: Desktop Support Technician
• Luogo di lavoro: milan
• Paese: IT

Come inviare la candidatura:

Dopo aver letto e compreso i criteri e i requisiti minimi indicati nelle informazioni sull'offerta Desktop Support Technician at the office milan sopra indicato, prepara immediatamente i documenti necessari come lettera di presentazione, CV, copia del titolo di studio e altri allegati. Invia tramite il link Pagina Successiva qui sotto.