Information Technology Support Engineer at Sharp Brains

Descrizione del lavoro:

Ultime informazioni sul lavoro da Sharp Brains per la posizione di Information Technology Support Engineer. If the Information Technology Support Engineer vacante in Italia corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

Tieni presente che candidarsi per un lavoro richiede tempo, poiché i candidati devono soddisfare determinati requisiti aziendali. Speriamo che l'opportunità presso Sharp Brains per la posizione di Information Technology Support Engineer sia in linea con le tue qualifiche.

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 Years’ experience in Windows Desktop support.

Posizione Responsibilities and Functions

• Provide Prima/second level contact and problem resolution for customer issues.

• Work with vendors to remediate complex AV issues as needed.

• Provide timely communication on issue status and resolution.

• Maintain ticket updates for all reported incidents.

• Install, upgrade, support and troubleshoot Windows 11 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

• Should have basic knowledge of Mac operating system, to support Apple pc users.

• Install, upgrade, support and troubleshoot for printers, computer hardware.

• Performs general preventative maintenance tasks on computers, laptops, printers.

• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

• This Posizione requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.

• CompTIA A+, Microsoft Certified Professional (MCP) or better.

• Minimum of 2-3 years of IT experience.

• Windows 10 or 11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

• Proven analytical, troubleshooting and problem-solving skills.

• Proven ability to multi-task, effectively determine priorities and meet SLA’s.

• Excellent communication relationship-building and internal customer service skills.

• Adaptable and flexible in a fast-changing industry and work environment.

• Willing to work off-hours and weekends when required for projects or emergency support.

Info sul lavoro:

• Azienda: Sharp Brains
• Posizione: Information Technology Support Engineer
• Luogo di lavoro: Italia
• Paese: IT

Come inviare la candidatura:

Dopo aver letto e compreso i criteri e i requisiti minimi indicati nelle informazioni sull'offerta Information Technology Support Engineer at the office Italia sopra indicato, prepara immediatamente i documenti necessari come lettera di presentazione, CV, copia del titolo di studio e altri allegati. Invia tramite il link Pagina Successiva qui sotto.