Client Advisor at Loro Piana

Descrizione del lavoro:

Ultime informazioni sul lavoro da Loro Piana per la posizione di Client Advisor. If the Client Advisor vacante in Lombardia corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

Tieni presente che candidarsi per un lavoro richiede tempo, poiché i candidati devono soddisfare determinati requisiti aziendali. Speriamo che l'opportunità presso Loro Piana per la posizione di Client Advisor sia in linea con le tue qualifiche.

Siamo alla ricerca di un Client Advisor per la nostra boutique di Milano Montenapoleone, con un contratto di sostituzione maternità.

Overview

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services , and offering expert guidance during their shopping experience.

Key Responsibilities

Client Relationship Building:

• Develop and maintain strong, personalized relationships with clients to foster loyalty and repeat business.
• Utilize client information, such as preferences and purchasing history, to tailor recommendations and enhance the shopping experience.
• Proactively engage with clients through various communication channels, including in-store visits, phone calls, and digital platforms.

Product Expertise and Sales:

• Maintain a comprehensive knowledge of the store's product offerings, Retail environment and competitors.
• Provide expert assistance and guidance to clients during their shopping experience, ensuring their needs and expectations are met.
• Contributes actively to the business objectives by achieving sales targets (contribution to the store KPIs)
• Regularly input and update customer information in the CRM system to track interactions, preferences, and purchase history, enabling personalized engagement and identification of new sales opportunities for maximizing revenue.

Client Experience and Satisfaction:

• Deliver exceptional client experience, creating a memorable experience for clients visiting the store.
• Create desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir faire) and show empathy and passion and following the steps of the Maison's selling ceremony.
• Ensuring that the aftercare service is followed and issues are elegantly resolved.

Team Collaboration and Store Support:

• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices.
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients.
• Embody the LVMH culture and be an ambassador of the LVMH values
• Compliance and data management:
• Apply all compliance regulations and guidelines from the HQ, concerning client data, but also transfer store operations etc.

PROFILE

• solid experience in sales in the luxury world
• strong customer focus
• luxury approach
• clienteling skills
• strong team spirit
• fluent italian and english

Info sul lavoro:

• Azienda: Loro Piana
• Posizione: Client Advisor
• Luogo di lavoro: Lombardia
• Paese: IT

Come inviare la candidatura:

Dopo aver letto e compreso i criteri e i requisiti minimi indicati nelle informazioni sull'offerta Client Advisor at the office Lombardia sopra indicato, prepara immediatamente i documenti necessari come lettera di presentazione, CV, copia del titolo di studio e altri allegati. Invia tramite il link Pagina Successiva qui sotto.