Sales Support Specialist Italy (Milan)

About us:

When we started myPOS we believed that all businesses and entrepreneurs should be able to leverage the power of card payments and modern technology to grow and thrive. Now we are proud to say that 10 years later we brought that belief to life, with offices in various European countries, over 170,000 clients and a strong team of talented professionals, myPOS is creating the future of payments.

We are looking for a proactive, energetic, and communicative Sales Support Professional with strong business acumen and passion for innovation to join our team. Are you ready to build the future of payments and take the next step in your career to help the business growth of small and medium merchants? If so, join our Milan based sales team at myPOS Italy!

Your challenges will be:

• Provide 1st level support to myPOS merchants, partners, and sales consultants in the region. Ensure clients’ issues are addressed promptly and resolved;
• Help customers with various aspects of the business: from commercial questions, related to myPOS payment terminals, myPOS Online, Payment Tag and other products of our ecosystem, as well as customer due diligence (KYC) and support with the general usage of our payment solutions or the myPOS account;
• Collaborate closely with other departments within the myPOS Group, such as Sales, Sales Operations, Business Development, the international support department, Operations and Finance;
• Supporting customers to help them understand how to use the products and services offered by myPOS;
• Informing and guiding customers during account opening and customer due diligence process (KYC / CDD);
• Identifying opportunities for upselling/cross-selling and conducting sales, based on prospects and customers’ needs;
• Helping customers understand the pricing structure of their product(s) of choice and providing more clarity on the fees, which they should expect to be paying;
• Monitoring the day-to-day business, including technical/commercial support and complaints;
• Establishing and maintaining contacts with existing and new customers to provide support and guidance and make sure their requests are handled timely and accurately;
• Processing information in Zendesk, CRM and internal operational systems and financial administration;
• Applying regulations, procedures, and work instructions to your daily routine.

Your Profile

• Flexible person who thinks outside the box and possesses a can-do attitude;
• Great communication skills and eager to assist customers with problem-solving;
• A team player, able to coordinate efforts and be very well synchronized with team mates;
• Absolute prerequisite: at least 2 years of experience in a call center, telephone support department or similar high-pace environment and preferably with a telecom provider or IT-related companies;
• Demonstrated knowledge of and affinity with mobile information technology or telecom and the willingness to expand this knowledge;
• Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications such as Outlook, Excel and Word;
• Passion for technology and the latest developments;
• Excellent English language, both verbally and in writing.

What weve got to offer:

• The opportunity to work in a diverse and international team of professionals building together the future of Payment Solutions;
• Friendly hi-tech environment;
• Attractive and motivating salary;
• Promotions and a salary review based on performance;
• Food vouchers;
• Private Health Insurance;
• Exciting teambuilding events on a multi-national level.

Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted, so keep it tight and fresh – good luck to all of you!

Apply by filling in the form below!