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Service & Administrative Assistant

Eppendorf | Milano, Lombardia | IT

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service & Administrative Assistant - Eppendorf below matches your qualifications. Good Luck: D

As Service & Administrative Assistant, in a temporary contract for 6 months within the Italian's affiliate of Eppendorf, your main responsabilities are :...

Your challenges : As Service & Administrative Assistant, in a temporary contract for 6 months within the Italians affiliate of Eppendorf, your main responsabilities are :
  • Administrative management of customers files for the service portfolio (pipette and instrumentation).
  • Being answerable for client satisfaction and the company’s brand image.
Client interface
  • Communicating with the customers : Answering telephone calls and requests received by email.
  • Keeping client information up to date in the CRM.
  • Processing all client requests by means of CRM tickets.
  • Drawing up and sending estimates in the CRM.
  • Relaunching estimates for their ongoing dossiers.
  • Processing client orders received by email, letter or on the various specialized platforms by saving them in the CRM and sending order confirmations to the clients.
  • Keeping the clients informed in the event of a problem or unusual delay in services ordered.
  • Invoicing the services performed, sending the invoices to the clients by letter or email, or making them available on the specialized platforms.
  • Keeping track of the invoicing dashboard in the SAP clearing program and systematically unblocking all blocked invoices.
  • Collecting unpaid invoices for their dossiers
Interface with technicians
  • Programming the SAP codes required to create tickets linked to pipettes.
  • Informing technicians that a client ticket has been opened or modified in the CRM.
  • Tracking the ticket to open “completed” end status by regularly communicating with the technician at each stage of the process.
  • Managing the ordering of laboratory spare parts (pipettes) and of the instrumentation service (INS).
  • Updating the dashboard for tracking spare part orders (tracking that parts and the remaining amount are received properly).
  • Managing arrival of spare parts in inventory in SAP and transfers of inventory to technician inventory.
  • Preparing the weekly planning dashboard in close collaboration with department heads.
  • Ensuring proper logistics for sending pipettes or devices to clients.
  • Tracking documents in site planning (Outlook) and tracking sites up to invoicing.
Account Manager Interface
  • Sending clients estimates prepared by the Account Managers, after verification (in the CRM).
  • Providing the Account Managers with all information on their clients (including them in copies of emails after a ticket has been opened, of estimates being sent, of confirmation of an order etc.).
Respecting the QMS policies & working in collaboration with the quality department & colleagues. Your expertise:
  • You have been working in a similar position for at least 3 years
  • You have computer literacy and are competent for using current office automation software, ERP (SAP) and CRM.
  • You have a very good English level
  • You are ease in personal relationships
  • You have good skills in writing
  • You have capacity to listen to and summarize client needs
  • You know have to collaborate with your colleagues and have a team spirit
Your benefits at Eppendorf:
  • By working for Eppendorf you will make a meaningful contribution to improving human living conditions.
  • To enable you to deepen your knowledge and to continuous development we offer a wide range of training and development options.
  • We really appreciate our employees and their performance. This is why we offer an attractive salary & benefits like lunch vouchers, remote work 2 days per week and a very nice environment in Milans offices.
  • So, do not hesitate and apply now!

Information :

  • Company : Eppendorf
  • Position : Service & Administrative Assistant
  • Location : Milano, Lombardia
  • Country : IT

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service & Administrative Assistant job info - Eppendorf Milano, Lombardia above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service & Administrative Assistant job info - Eppendorf Milano, Lombardia in 25-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 25-06-2024

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