Aftersales Technical Assistant at Stellantis

Descrizione del lavoro:

Ultime informazioni sul lavoro da Stellantis per la posizione di Aftersales Technical Assistant. If the Aftersales Technical Assistant vacante in Italia corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

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We're looking for an:

Aftersales Technical Assistant (Level 2)

MISSION

As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.

Working closely with dealers, Paese Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.

This Posizione directly contributes to reducing workshop return rates, repair times, and overall customer costs.

MAIN ACTIVITIES:

• Provide expert remote support to dealers on complex vehicle technical cases.
• Handle and resolve technical assistance tickets, ensuring timely and accurate responses.
• Undertake field missions based on issue complexity, supporting dealers directly when required.
• Assist Paese Technical Delegates during assignments when Lead Assisters are unavailable.
• Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.
• Ensure service continuity by managing tickets or activities for absent colleagues when needed.

TECHNICAL REQUIREMENTS:

• Technical Diploma or Bachelor's degree in Engineering, or equivalent experience in a related technical field.
• Knowledge of the ENGLISH language (at least B1/B2 level) - Required
• Solid practical and theoretical knowledge of automotive technology.
• Strong analytical and reporting abilities.
• Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.
• Strong customer focus and cost awareness.
• Excellent organizational and coordination skills within cross-functional teams.
• Effective communicator — both written and verbal — with strong interpersonal skills.
• Self-motivated and able to manage time and priorities independently.

OFFER

• Salary range: from €34.000 to €38.000, that will be defined depending on the level of adherence of the candidate to the job requirements
• Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area.

Please, submit your CV in English language

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

Località: Rivalta di Torino

Info sul lavoro:

• Azienda: Stellantis
• Posizione: Aftersales Technical Assistant
• Luogo di lavoro: Italia
• Paese: IT

Come inviare la candidatura:

Dopo aver letto e compreso i criteri e i requisiti minimi indicati nelle informazioni sull'offerta Aftersales Technical Assistant at the office Italia sopra indicato, prepara immediatamente i documenti necessari come lettera di presentazione, CV, copia del titolo di studio e altri allegati. Invia tramite il link Pagina Successiva qui sotto.