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Head of Customer Success at KeyPartners

Posizione Head of Customer Success
Pubblicato 19 Jul 2026
Scaduto 18 Aug 2026
Azienda KeyPartners
Località Milano | IT
Contratto Full Time

Descrizione del lavoro:

Ultime informazioni sul lavoro da KeyPartners per la posizione di Head of Customer Success. If the Head of Customer Success vacante in Milano corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

Tieni presente che candidarsi per un lavoro richiede tempo, poiché i candidati devono soddisfare determinati requisiti aziendali. Speriamo che l'opportunità presso KeyPartners per la posizione di Head of Customer Success sia in linea con le tue qualifiche.

We’re hiring a Head of Customer Experience to build and scale our Customer Success and Customer Support functions. This is a core business role.

Your mission is to turn Customer Experience into a competitive advantage and a revenue driver.

You’ll own:
  • Retention
  • Expansion (upsell & cross-sell)
  • Support efficiency at scale
What you’ll do - Build & scale the function
  • Own the end-to-end Customer Experience strategy
  • Structure and scale Customer Success and Support from the ground up
  • Design processes that work at 10x scale, not just today
  • AI Driven - bring innovation and change
Be extremely data-driven
  • Define and own key metrics: churn, NPS, SLA, retention, expansion
  • Identify patterns, bottlenecks, and opportunities
  • Make decisions based on data, not opinions
Fix what’s broken
  • Deep-dive into customer issues and solve root causes
  • Continuously improve support quality and speed
  • Build systems, not patches
Drive revenue from existing customers
  • Identify and unlock upsell and cross-sell opportunities
  • Work closely with Sales to build a strong expansion motion
  • Turn Customer Success into a revenue-generating function
  • Be the voice of the customer
  • Work closely with Product and Tech
  • Translate customer pain into product improvements Who you are

    5–8+ years of experience in Customer Success / CX / Support in SaaS or fintech

    already built or scaled a CX function, not just operated in one

    highly analytical: you think in metrics, not opinions

    strategic but extremely hands‑on

    comfortable with ambiguity, speed, and ownership

    You care deeply about building things that scale

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Info sul lavoro:

  • Azienda: KeyPartners
  • Posizione: Head of Customer Success
  • Luogo di lavoro: Milano
  • Paese: IT

Come inviare la candidatura:

Dopo aver letto e compreso i criteri e i requisiti minimi indicati nelle informazioni sull'offerta Head of Customer Success at the office Milano sopra indicato, prepara immediatamente i documenti necessari come lettera di presentazione, CV, copia del titolo di studio e altri allegati. Invia tramite il link Pagina Successiva qui sotto.

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Desc: We’re hiring a Head of Customer Experience to build and scale our Customer Success and Customer Support functions. This is a core business role.Your mission is to turn Customer Experience into a compe...

Azienda: KeyPartners | Località: Milano
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