Lead Customer Advocate at CustomerCare

Descrizione del lavoro:

Ultime informazioni sul lavoro da CustomerCare per la posizione di Lead Customer Advocate. If the Lead Customer Advocate vacante in Torino corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

Tieni presente che candidarsi per un lavoro richiede tempo, poiché i candidati devono soddisfare determinati requisiti aziendali. Speriamo che l'opportunità presso CustomerCare per la posizione di Lead Customer Advocate sia in linea con le tue qualifiche.

Are you looking for a challenging opportunity to lead customer care activities? We are seeking a skilled professional to manage our customer proactive care program.

1. The ideal candidate will have experience in managing teams and developing data-driven strategies.

This role involves defining and implementing the Proactive Care strategy, working with cross-functional teams, monitoring key performance indicators, and optimizing processes. You will also be responsible for integrating automation tools to reduce manual tasks and improve response times.

• Bachelor's degree in engineering, economics, computer science or related field;
• Excellent knowledge of English language;
• Prior experience as Customer Care or Customer Experience professional with focus on analysis and automation;

We value skills like advanced data analysis (Power BI), process optimization (RPA) , CRM mastery (Salesforce)