Technical Service Specialist

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In order to strengthen our local Service team, we are looking for Technical Service Specialist (TSS) to manage the technical support activities and customer service activities. The Technical Service Support is at the core of an extensive support network of Service Personnel worldwide, providing technical know-how and analysis to our base of Field Service Technicians. The Technical Services Support possesses a strong background in the principles of basic mechanical and / or electrical systems. They think logically and enjoy solving problems with creativity, diligence, and achievement.

The Technical Service Specialist (TSS) plays an important role within the BU Service & Performance of our company as it conveys knowledge and experience about flexographic and eventually digital printing processes. The responsibilities of this role are relating the complete follow up of the Bobst customers in the specific geographical area assigned, aim to ensure them the market requirements concerning their products application according with the full potential of their Bobst printing equipment, teach them for this scope.

• Equipment troubleshooting (mechanical and / or Electrical)
• Customer support via telephone, remotely via remote connection to the machine (Bobst connected services) and occasionally at customer site
• Support Field Service Technicians and Spare Parts with parts analysis and troubleshooting
• Proactively recommending service, upgrades, and maintenance programs
• The TSS works closely together with the local technical support team and/or with the related teams in the production facilities in Italy and/or Switzerland

• The knowledge of further printing processes (eg digital, offset, etc) is considered a plus;
• Have good technical understanding and manual skills
• Basic understanding of the mechanical drawings , electrical diagrams and machine layouts
• Work carefully, with attention to detail and solution oriented Being able to work both independently as in a team
• Feeling comfortable using Office 365 and excellent use of the laptop

• Mandatory technical school graduate
• Computer literacy is highly valued
• Speak and write fluently in Italian and English. A further language is considered a plus.
• More years of related technical experience, in a similar role, within the printing and converting equipment industry is considered an added value

For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever. BOBST is one of the worlds leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, lets shape the future of the packaging world.

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