Crisis Communication Associate Trainer at TrustFlight

Posizione	Crisis Communication Associate Trainer
Pubblicato	31 Jul 2026
Scaduto	30 Aug 2026
Azienda	TrustFlight
Località	Italia \| IT
Contratto	Full Time

Descrizione del lavoro:

Ultime informazioni sul lavoro da TrustFlight per la posizione di Crisis Communication Associate Trainer. If the Crisis Communication Associate Trainer vacante in Italia corrisponde al tuo profilo, invia il tuo CV aggiornato direttamente tramite il portale Jobkos.

Tieni presente che candidarsi per un lavoro richiede tempo, poiché i candidati devono soddisfare determinati requisiti aziendali. Speriamo che l'opportunità presso TrustFlight per la posizione di Crisis Communication Associate Trainer sia in linea con le tue qualifiche.

Working Hours

As required by contract; flexible depending on training delivery.

Work Pattern

Remote, with travel as required.

Travel Requirements

International, sometimes at short notice

On-Call / Shift Work

May be called to deploy if there is a major incident

Special Conditions

Background checks required.

Purpose of the Role

The Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.

Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.

This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical Localitàs.

Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil & gas, hospitality, manufacturing, government, energy and critical infrastructure.

Scope & Decision-Making Authority

Autonomous Decision making:

Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.
Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.

Escalation points:

Any changes to approved content, course objectives, or regulatory wording.
Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.
Budget-related decisions, including travel or material costs outside pre‑approved limits.
Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy.

Cross Functional Authority:

May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.
May coordinate with clients on logistics but cannot negotiate contractual terms or service levels.
No authority to approve vendor contracts, technology tools, or external suppliers

Geographic/Business Unit Scope:

Supports training across the full Kenyon Emergency Services business unit.
May be deployed globally

Key Relationships

Internal

Training Manager
Training Administrator
Head of Product Development
Operations
SME’s
VP Crisis Communications

External

Delegates receiving training and consultancy
Aviation operators during planning and exercise activities
Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.

Key Responsibilities

Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.
Deliver high‑quality, interactive training in person and virtually via Microsoft Teams.
Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises.
Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries.
Participate in internal training days, CPD activities and deployment readiness sessions.
Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders.
Work with Product to design and develop new or bespoke training products.
Travel internationally as required to support training and exercises.
Including, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection

Key Metrics for Success

Deliver training sessions with an average NPS rating of 80 or above
Timely and accurate completion of all training related documentation and reports

AI & Digital Competency

TrustFlight is an AI-Prima organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.

AI Fluency Tier

Tier 1— AI User

Profile - Uses AI-assisted tools in daily workflows

Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.

Role-Specific AI & Digital Skills

Generate quick-read overviews (e.g., risk summaries, terminology glossaries) to support personal preparation — not for client distribution.
Use AI‑enabled scheduling or coordination tools to plan multi‑time‑zone sessions and streamline communication with clients.
Use AI transcription tools to capture key points or questions during virtual sessions for internal follow-up.
Use internal copilots to improve reporting & documentation. Review AI output critically to ensure accuracy before submission.

AI Development & Growth

Share effective prompts, templates and best practices with the wider training community.
Participate in internal AI knowledge‑sharing sessions and contribute use‑case examples.

Competencies & Behaviours

Customer Centricity — Keeps client needs at the centre of decisions.
Collaboration — Works effectively with internal and external stakeholders.
Delivery Focus — Meets commitments reliably with high-quality outputs.
Innovation — Identifies opportunities to improve training using technology and AI.
Professional Judgement — Applies sound decision‑making during training.

Info sul lavoro:

Azienda: TrustFlight
Posizione: Crisis Communication Associate Trainer
Luogo di lavoro: Italia
Paese: IT

Come inviare la candidatura:

Dopo aver letto e compreso i criteri e i requisiti minimi indicati nelle informazioni sull'offerta Crisis Communication Associate Trainer at the office Italia sopra indicato, prepara immediatamente i documenti necessari come lettera di presentazione, CV, copia del titolo di studio e altri allegati. Invia tramite il link Pagina Successiva qui sotto.

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